Desma remote and digital services
DESMA REMOTE & DIGITAL SERVICES
DESMA is a pioneer in the elastomer injection molding field with our SmartConnect 4.U platform, Digital Services Division and remote service product offerings.
In todays manufacturing environment, production monitoring process data collection and remote diagnostics are becoming more commonplace. Progressive companies look to partner with technology specialists to integrate machinery data, remotely monitor machine productivity and track production.
DESMA is a pioneer in the elastomer injection molding field with our SmartConnect 4.U platform, Digital Services Division and remote service product offerings.
FULFILL FUTURE REQUIREMENTS INTELLIGENTLY WITH PIONEERING PRODUCTS –
THE SMARTCONNECT PRODUCT FAMILY
DESMA OFFERS MULTIPLE OPTIONS FOR CONNECTIVITY
| Basic Remote Service By ÎÚÑ»´«Ã½ | Remote Service Through SMART CONNECT COCK PIT | Machine Networking W/Additional Systems (FTP, OPC-UA, MODBUS…) | Link to DESMA SMART CONNECT COCKPIT AND SMARTAPP | Requires strong customer IT support to achieve full functionality | Can be shared among multiple machines | ||
|---|---|---|---|---|---|---|---|
| Hardware Type | |||||||
| REMOS | WiFi | X1 | 0 | X1 | |||
| Cellular | X1 | X1 | |||||
| SmartWall | Ethernet | X1 | XF | XF | XF | 0 | |
| SmartDevice | X2,3 | X2,3 | 0 | X2,3 |
1. Remote service via REMOS from ÎÚÑ»´«Ã½ requires a subscription plan or pay per use agreement.
2. Remote service through SmartConnect Cockpit can be provided by ÎÚÑ»´«Ã½ or Desma Germany and requires an annual per machine agreement.
3. The SmartConnect 4.U enables the use of the SmartConnect Cockpit and associate suite of services for multiple machines. Each machine connected to the SmartDevice must be equipped with a SmartWall.
4.Firewall configuration only.
DESMA REMOTE SUPPORT SERVICES
NORTH AMERICAN BASED SUPPORT
Staying connected with DESMA’s Customer Care Center is easy. With us you are just a phone call or an internet connection away from comprehensive support. Various platforms exist to assist you that require an active connection package and or a yearly subscription service. REMOS, SmartWall, SmartConnect 4.U support via ÎÚÑ»´«Ã½ is available Monday to Friday, 8:00– 5:00 pm EST. SmartConnect 4.U support can also be made available with the DESMA Fridingen Germany Hotline Department during normal business hours (Central European Time) in Germany.
SMARTMANAGING PRODUCTION PROCESSESPAGE
EXTRACTING DATA FROM YOUR DESMA MACHINE
Depending on your needs and objectives, DESMA offers multiple solutions for collecting and analyzing machine data.
FTP is the most basic solution for capturing snapshots of production data and enabling network storage of process recipes.
Live machine data can be exported to customers existing MES system via OPC.
OPC and FTP are possible with all current generation DESMA control systems.
For customers who seek DESMA engineered solutions with maximum capabilities, the SmartConnect 4.U is our internal system designed for the elastomer molding market.
PORTABLE CONNECTIVITY SYSTEM
REMOS = REMOTE SERVICE DEVICE
REMOS is a specially configured, portable router designed to connect your DESMA machines to a dedicated server at our USA Customer Care Center. By purchasing a REMOS device as well as a Connection Package, you can quickly and safely connect your machine to our USA based team of experts for remote technical support.
There are two types available; REMOS SIM* or REMOS WIFI. REMOS WIFI connects to your factory wireless network and therefore must first be configured by our team to suit your network requirements.
Once your REMOS is connected, our ÎÚÑ»´«Ã½ service engineers can provide high-level technical support plus offer suggestive corrective measures.
REMOTE CONNECTIVITY PLUS NETWORKING
SMARTWALL = NETWORK SAFETY + REMOTE SERVICE
The DESMA SmartWall is the core building block of machine connectivity. SmartWall provides effective protection of your machine against malware such as viruses and trojans. This is especially important when networking for the purpose of data collection using methods like FTP, OPC or ModBus.
Each DESMA SmartWall is hard wired into each machine. In addition to providing firewall protection, the SmartWall may also serve as a remote
diagnostics device by connecting your machine to the USA Customer Care Center.
For each DESMA SmartWall to provide remote diagnostics, it requires factory configuration for use on your network. Configuration of the device occurs prior to shipment.
DESMA PREVENTATIVE MAINTENANCE MANAGER
When combined with the SmartConnect 4 U package, SmartRemain provides a networked preventative maintenance management system for all connected DESMA machines. The system utilizes machine operating hours and calendar triggers to assist in planning PM activities and be customized to assist in identifying required tools and recommended replacement parts. This, in conjunction with support from our Customer Care Center can ensure maximum productivity.
TRACKING MOLDED PARTS FROM YOUR DESMA PRESS
With DESMA SmartTrace, production data can be attached to each molded article via a QR code or RFID chip. This information is married to production data of the machine at each individual cycle and then stored in a cloud for future reference.
For safety critical components, the traceability of the manufacturing process including detailed recording of production parameters provides a competitive edge to our customers.
This traceability is application specific and DESMA is on the leading edge of archiving such information to assist our customers.
E-TRAINING PLATFORM
DESMA Smart Training is a web based interactive learning program that offers expert knowledge on the current state of elastomer processing. The
student receives instruction in English and can complete the various modules in a self paced environment.
DESMA provides this online training platform in addition to live in person training courses offered with our US based training instruction as well as
European based specialist. For optimal learning, the subject matter is professionally prepared and supplemented with graphics and animation.
Smart Training an be accessed worldwide from your PC, tablet or Smartphone.
ADDITIONAL SERVICE PORTAL FOR EXTENDED CAPABILITIES
DESMA SmartConnect 4.U is a service portal that can be added to existing DESMA equipment. Smart- Connect 4.U builds bridges between the digital world
and the industrial world – between DESMA and you. While SmartConnect 4.U allows us to assist with remote troubleshooting, it offers much, much more. For example, SmartConnect 4.U offers the opportunity for online collaboration with documentation sharing and white board messaging. This is possible with both our domestic and German based Customer Care Center. For USA customers, the basic SmartConnect 4.U Package includes SmartApp, with the ability to monitor the operational condition of your machines directly from your mobile device.
As technology evolves, the SmartConnect 4.U platform will serve as the basis for even greater connectivity.
SMARTDEVICE FOR SMARTCONNECT 4.U – TYPICAL ARCHITECTURE
